Newcastle Permanent wanted to create a mobile app for new and existing customers that would strengthen services and increase usage. XAM led the design, development, testing, and implementation of the new app with documented strategies and project management of the multiple stakeholders.
XAM expertly delivered leadership in the design and development of the new banking app, speed and performance testing, internal training, on-site and off-site support and upskilling of NPBS staff to ensure seamless knowledge transfer, as well as the implementation of security hardening techniques.
Strengthening its appeal to existing and future customers, the award-winning app has now assisted the ability of NPBS to expand its footprint, appeal to younger demographics, reduce churn and increase customer satisfaction.