Newcastle Permanent wanted to create an ‘award winning’ mobile app for new and existing customers that would strengthen services whilst embracing the high standard set by current technology and innovation for users young and old.
XAM lead the design, development, testing, and implementation of the new app with documented strategies and project management of the multiple stakeholders.
XAM expertly delivered leadership in the design and development of the new banking app, speed and performance testing, internal training, on-site and off-site support and upskilling of NPBS staff to ensure seamless knowledge transfer, as well as the implementation of security hardening techniques.
Our fulfilment of this project has resulted in the development of an award-winning mobile banking app currently available in the app stores.
Strengthening its appeal to existing and future customers, the app has assisted the ability of NPBS to expand its footprint, appeal to younger demographics, reduce churn and increase customer satisfaction.